Return Policy
PRODUCT RETURN POLICY
If for any reason you are not satisfied with your purchase, you reserve every right to return your order or part of it, within a period of 14 days from the date of delivery of the order in accordance with Law 2551/1994 (as amended by K. Y.A. Z1-891/2013).
CONDITIONS OF PRODUCT RETURNS
- Product returns are only accepted if the product is unused and in its original condition and packaging has not been tampered with, unused.
- Returns must be made in accordance with the procedure detailed below.
* In case of unauthorized or unacceptable returns, our company (www.peacock-shop.gr) has every right to refuse the return and the products will be returned to the shipping address of the original order.
RETURNS PROCEDURE
Step 1:
Before returning products, please contact our customer service team on 6973 247 218 (Monday-Friday 10:00am-12:00pm) or by e-mail at info@peacock-shop.
Step 2:
The packaging of the product upon return must be such as to ensure its safe transport and in a similar volume to that which has been sent to you. Pack the product in the packaging that was sent to you, to avoid damage during transport. The products must be returned in the original condition in which they were delivered to you and you must ensure that the products have not been altered, altered or used.
Step 3:
Exclusive Shipping Address:
Dec. 11 Harisi, Thessaloniki
Tel. 6973 247 218
Money return
As long as the return process is completed correctly and the return conditions are met, as described above, our company is obliged to refund your money within 14 days of the return of the product to our company.
Your refund will be made as follows:
- To the bank account you have sent to us via email, in case the payment of the order has been made by cash on delivery. We will send you a notification email when the refund is made.
- On your debit / credit card, in case the payment of the order has been made through it.
- To your payment bank account via e-banking, in case the payment of the order has been made via the IRIS online payments service.
*Time to see funds in your account may vary and is determined by the issuing bank. Please contact your bank for more details.
COSTS OF RETURNS
If the return is for reasons other than product defects, shortages or errors in delivery, you must bear the cost of shipping the products back to us. For returns that will be made with the cooperating courier company, after consultation with the Customer Service department, the return cost is set at €5.40 (this amount may be modified according to the courier company's policy that applies from time to time) . The above amount will not be paid to the courier who will come to collect the products, but will be withheld from the final amount to be returned to you. If you choose to use another return method, you will have to directly pay the cost of shipping the products to our warehouse yourself.
POSSIBILITY OF CHANGING PRODUCTS
No changes are made. In case you wish to change any product(s), you should follow the Returns Procedure as described above and then submit a new order with the desired products.
GIFT REFUND
Product exchanges are not possible. If you wish to return a gift, then the customer who made the purchase should follow the Returns process as described above and they will also be the recipient of the refund.
RETURN OF PRODUCTS WITH WEAR
When you receive your order, please check the box for any damage that may have occurred in transit. It is normal for the shipping box to be damaged, however if you notice damage to the products in your order, please keep the box, packing materials and contents and contact us as soon as possible on 6973 247 218.
